Archive for the 'quality management' Category

This week I mention:
And the topic of our discussion is the range of options manufacturers generally have when it comes to deciding on a material for their products: resin, plastic, white metal and digital.  What the advantages and disadvantages of each to the manufacturer, and what can you learn about a company from the choices they make?

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Knight Models released the cast of The Big Bang Theory in their Justice League Halloween costumes this week, to an extremely polarized response.  But what lies behind this decision, and why is the anger of a good portion of their players so great?
In this episode, I look at the history of Knight Models, their relationships with their licensors, and their (lack of) good customer service, quality management and business strategy and ask if there's any way back for them.

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